FAQ:
FREQUENTLY ASKED QUESTIONS
What is your turnaround time?
Our standard turnaround time is 7 business days after your mockup has been approved. Rush production may be available for an additional fee.
When does production begin?
Production begins only after you approve your digital mockup. Orders awaiting approval will not enter production.
Will I receive a proof before my order is made?
Yes. Every custom order includes a digital mockup for approval before production begins.
How will I receive my mockup?
Your mockup will be sent to the email address and/or phone number provided at checkout. Please make sure your contact information is accurate to avoid delays.
What file types do you accept?
We accept:
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AI
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EPS
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SVG
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PDF
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PNG (transparent background preferred)
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PSD
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JPG
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TIFF
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What artwork quality should I submit?
For the best print quality, we recommend artwork at 300 DPI or a vector file (AI, EPS, or SVG).
Can you edit my design?
Only minor edits such as resizing, positioning, or simple cleanup will be made if needed. We do not recreate or redesign artwork without prior approval.
What happens if my artwork is low quality?
Low-resolution artwork may result in a lower-quality print. If we notice an issue before production, we'll contact you whenever possible.
Can I make changes after approving my mockup?
No. Once your mockup has been approved and production begins, changes or cancellations cannot be made.
Do you offer bulk discounts?
Yes. We offer quantity discounts on larger orders. Contact us for custom pricing.
Can I supply my own garments?
At this time, we only print on garments purchased through STANDARD to ensure consistent quality and print results.
Do you offer local pickup?
Yes. Local pickup is available at checkout. You'll receive pickup instructions once your order is complete.
Do you ship nationwide?
Yes. We ship throughout the United States. Shipping rates are calculated at checkout unless otherwise stated.
What if I need my order sooner?
If you have a deadline, contact us before placing your order. We'll let you know if rush production is available.
Do you offer refunds or returns?
Because every item is custom-made, all sales are final. If there's an issue with your order due to an error on our end, please contact us and we'll make it right.